Paramount HelpDesk app for iPhone and iPad

4.2 ( 8832 ratings )

Productivity
Developer: MD Farooq Ahmed

Free

Current version: 1.5, last update: 4 years ago
First release : 13 Nov 2015
App size: 3.9 Mb

SMART Suite Mobile Apps, provides an interface to SMART Service Desk (see www.smartservicedesk.com). - ITSM and SMART CRM Desk solution (see www.smartcrmdesk.com).
It supports following features:
* Dashboards
* All essential Service Desk Operations for employees, customers and support agents: displaying, creating, responding, leaving notes, providing resolutions and closing tickets.
* Managers can make approvals of service requests.
* Integrates with SMART Workflow Engine, for ticket escalations.